{"id":211,"date":"2024-06-24T03:28:16","date_gmt":"2024-06-24T03:28:16","guid":{"rendered":"https:\/\/app.opusit.com.sg\/opusth\/?post_type=awsm_job_openings&#038;p=211"},"modified":"2024-08-28T00:42:28","modified_gmt":"2024-08-28T00:42:28","slug":"helpdesk-agent","status":"publish","type":"awsm_job_openings","link":"https:\/\/app.opusit.com.sg\/opusth\/th\/jobs\/helpdesk-agent\/","title":{"rendered":"Helpdesk Agent"},"content":{"rendered":"<p><strong>Job Scope<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Provide 1<sup>st<\/sup>\u00a0level troubleshooting to customers.<\/li>\n\n\n\n<li>Respond to customers calls in a professional and courteous manner<\/li>\n\n\n\n<li>Draft professional emails to respond to customers\u2019 enquiries<\/li>\n\n\n\n<li>Follow call script processes to answer incoming calls, emails, etc<\/li>\n\n\n\n<li>Generate reports using Excel<\/li>\n\n\n\n<li>Responsible for logging calls and ensure all calls contain clear problem description, resolution and all activities carried during resolution of the problems with the customers<\/li>\n<\/ul>\n\n\n\n<p><strong>Requirements<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Bachelor\u2019s degree or higher in computer science or other related fields\u00a0<\/li>\n\n\n\n<li>Fresh Graduate are welcome<\/li>\n\n\n\n<li>Able to write and speak English is an advantage<\/li>\n\n\n\n<li>Basic technical knowledge skills e.g. PC troubleshooting, basic connectivity<\/li>\n\n\n\n<li>Good Interpersonal Skills and Communication Skills<\/li>\n\n\n\n<li>Comfortable working in call centre environment<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>Job Scope Requirements<\/p>","protected":false},"author":1,"template":"","meta":[],"class_list":["post-211","awsm_job_openings","type-awsm_job_openings","status-publish","hentry","job-category-information-technology","job-type-full-time","job-location-thailand"],"_links":{"self":[{"href":"https:\/\/app.opusit.com.sg\/opusth\/th\/wp-json\/wp\/v2\/awsm_job_openings\/211","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/app.opusit.com.sg\/opusth\/th\/wp-json\/wp\/v2\/awsm_job_openings"}],"about":[{"href":"https:\/\/app.opusit.com.sg\/opusth\/th\/wp-json\/wp\/v2\/types\/awsm_job_openings"}],"author":[{"embeddable":true,"href":"https:\/\/app.opusit.com.sg\/opusth\/th\/wp-json\/wp\/v2\/users\/1"}],"wp:attachment":[{"href":"https:\/\/app.opusit.com.sg\/opusth\/th\/wp-json\/wp\/v2\/media?parent=211"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}