Job Scope
- Provide 1st level troubleshooting to customers.
- Respond to customers calls in a professional and courteous manner
- Draft professional emails to respond to customers’ enquiries
- Follow call script processes to answer incoming calls, emails, etc
- Generate reports using Excel
- Responsible for logging calls and ensure all calls contain clear problem description, resolution and all activities carried during resolution of the problems with the customers
Requirements
- Bachelor’s degree or higher in computer science or other related fields
- Fresh Graduate are welcome
- Able to write and speak English is an advantage
- Basic technical knowledge skills e.g. PC troubleshooting, basic connectivity
- Good Interpersonal Skills and Communication Skills
- Comfortable working in call centre environment